Carelyn is committed to providing transparent, reliable, and efficient healthcare assistance services. The following strict terms and conditions govern the use of our services:
1. General Terms
- Carelyn acts as a facilitator for hospital guidance, surgery assistance, and insurance support but does not provide medical treatment.
- Patients must provide accurate medical history and documents for proper assistance.
- Carelyn reserves the right to refuse service if fraudulent, misleading, or incomplete information is provided.
- Services are subject to availability, and Carelyn does not guarantee instant hospital admissions or emergency room access.
2. Surgery Assistance Terms
- Cost reduction (20-50%) is based on negotiations with hospitals and is not guaranteed for all cases.
- The final decision on hospital selection and surgery lies solely with the patient.
- Carelyn is not responsible for surgical outcomes, post-surgery complications, or hospital negligence.
- Payments for surgeries are to be made directly to the hospital; Carelyn does not handle patient funds.
3. Insurance & Financial Guidance Terms
- Carelyn assists in identifying insurance and financing options but does not process claims or provide financial guarantees.
- Approval of insurance claims is subject to the policies of the respective insurance provider.
- Refunds on hospital bills (2-5%) are applicable only for patients admitted through Carelyn’s official network and are subject to hospital approval.
4. Free Ambulance & Assisted Hospital Visits
- Free ambulance services are available only for hospital admissions and not for general transport.
- Assisted hospital visits are limited to guidance, appointment support, and return transport; Carelyn staff do not interfere with medical decisions.
- Carelyn reserves the right to prioritize emergency cases based on availability.
5. International Patient Assistance
- Translator and currency exchange assistance are provided as a support service, but Carelyn is not responsible for exchange rate differences or transaction issues.
- Travel and accommodation arrangements must be handled by the patient unless otherwise agreed upon with Carelyn’s partner services.
6. Liability & Indemnity
- Carelyn is not responsible for medical errors, delays in treatment, or decisions made by hospitals, doctors, or insurance providers.
- Patients and their families waive any legal claims against Carelyn for complications arising from medical treatment.
- In case of disputes, Carelyn’s decision will be final, and legal jurisdiction will be under the applicable laws of Hyderabad, India.
7. Modification & Termination of Services
- Carelyn reserves the right to modify, suspend, or discontinue services at any time without prior notice.
- Changes to terms and conditions will be communicated via official channels, and continued use of services implies acceptance.
By availing of Carelyn’s services, the user acknowledges and agrees to the above strict terms and conditions.
